Return & Refund Policy

[CA E-bikes and E-motos]
Return & Refund Policy

Last updated: [oct]

1. Scope

This policy applies to all products purchased online at [Caebikeandemoto.org] including e-bikes, e-motos, parts, and accessories (collectively “Products”).
Products that are defective or damaged are also subject to our warranty terms. This policy addresses returns for non-defective items and refunds/exchanges of Products.

2. Return Period

• You may request a return for a full refund or exchange within [30] days of your delivery date.
• After the return period expires, unfortunately we cannot offer you a refund or exchange (unless the Product is defective under our warranty).

3. Eligibility Conditions

To be eligible for a return (non-defective items):

• The Product must be unused, in the same condition that you received it, and in the original packaging (including all accessories, documentation, and parts).
• You must provide proof of purchase (order number, receipt).
• [Optional:] For e-bikes/e-motos: mileage must be less than [e.g., 5–10 miles] and no visible wear, installation, or damage.
• Sale items / discounted items [may / may not] be eligible for full refund (specify your rule).

4. Non-Returnable / Non-Refundable Items

Some Products cannot be returned:

• Batteries, electrical modules, consumables & special-order items (unless defective).
• Products that show signs of use, installation, modifications, damage, or alterations.
• Gift cards, downloadable software, services.
• Products purchased from unauthorized resellers.

5. Return Shipping & Restocking Fee

• Unless the Product is defective or damaged at delivery, you are responsible for paying the return shipping costs.
• Shipping costs are non-refundable.
• A restocking fee of [e.g., 10% of the item price / $200 for bikes] may apply.
• Refunds may be reduced by any shipping costs, restocking fees, or processing fees.

6. Refunds

• Once we receive your returned Product and inspect it, we will notify you via email of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within [e.g., 14 business days].
• Bank or credit card processing times may delay posting of credit.
• If you return part of an order discounted with a promo code, any discount value reduction may apply to the refund.

7. Exchanges

• We only replace items if they are defective or damaged.
• If you need to exchange for the same Product, send us an email at [email address] and follow return instructions.
• For stocking/exchange, additional shipping or price difference may apply.

8. Defective or Damaged Products

• Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item.
• For defective Products, follow our Warranty & Repair Policy [link].
• If we determine the Product is defective under warranty, we will cover return shipping or shipping replacement items (depending on terms).

9. Cancellation Before Shipment

• If you cancel your order before it has shipped, we will refund the full purchase price minus any payment processing fees.
• If the order has shipped, cancellation becomes a return subject to Fees as above.

10. How to Initiate a Return

• Contact us at [Caebikes95@gmail.com] with your order number and reason for return.
• We will issue a Return Authorisation (RMA) and provide instructions for return shipping.
• Ship the Product back to: [will be provided]
• Use a trackable shipping service; we are not responsible for lost returns.

11. Restocking & Use Conditions

• Products must be returned in re-saleable condition: no wear, dirt, installation marks, straps tightened, original packaging intact.
• If the Product is not in the same condition as received, we may deny refund or charge a used-condition fee.

12. Compliance & State Law

• This policy does not affect your statutory rights under U.S. consumer protection laws.
• Some states require specific disclosure; where applicable, those rights apply.

13. Contact Us

[CA E-bikes and E-motos]
[Pacific Coast Hwy,  Huntington beach, CA]
[Caebikes95@gmail.com]
[(917) 740-0117]
[24hrs/Day]